Support
Last updated: October 3, 2026
Need help with AeroZulu, want to report an error in a briefing, or have a question about your subscription? Email us — we answer within 2 business days.
How to reach us
Write to contato@aerozulu.com.br. It is the same address for technical support, questions about plans and requests about your personal data.
To speed things up, tell us which device you use, which app version and, if the problem is in a specific briefing, which airports you asked about.
Who builds AeroZulu
AeroZulu is developed and maintained by GF Labs Tecnologia (a Brazilian company, CNPJ 46.834.711/0001-62).
Subscriptions
Subscriptions bought on the App Store are managed and cancelled through Apple, under Settings › your name › Subscriptions. Subscriptions bought on Google Play are managed in the Play Store, under Payments & subscriptions.
If a charge does not match what you signed up for, write to contato@aerozulu.com.br and attach the store receipt.
Usage limits
Paid plans carry a daily allowance that resets at midnight Brasília time (UTC−3) and a weekly allowance that resets Monday at 00:00 Brasília time. The allowance measures the processing behind each answer, so long briefings consume more than short queries.
The free plan includes three full briefings with no expiry, and then point queries (METAR, TAF, NOTAMs, airport data) within a weekly allowance. The three briefings assume conversations of normal length — very long conversations also consume the free allowance and may end it earlier, in which case the app says so.
When an allowance runs out the app says so, and the answer may stop at that point.
Privacy and account deletion
The Privacy Policy is at https://aerozulu.com.br/en/privacy/ and the Terms of Use at https://aerozulu.com.br/en/terms/.
You can delete your account and all data associated with it from inside the app. The steps are at https://aerozulu.com.br/en/delete-account/.
What support does not do
AeroZulu is a planning aid. The briefing is not official and does not replace the official sources — FAA and NOAA in the US, DECEA in Brazil. The pilot in command is the final authority on the decision to fly. Support does not issue operational opinions and does not authorize flights.